*NEW* Worldhost – Principals of Customer Service

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Worldhost Customer Service Training



Originally developed in Canada, WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success and was used to train staff and volunteers for the London Olympics.


Our WorldHost Principles of Customer Service programme will give your staff the skills and knowledge to deliver excellent customer service that will give the business an even greater reputation.


Train your teams to deliver excellent customer service that will leave your customers sure to return!

Through this interactive programme, your staff will reflect on their own experiences of good and bad service, understand why their role has such an impact on your customers experience and learn vital communication and listening skills that will set them up for success.




This course is relevant to anyone who has regular direct contact with customers either face-to-face or over the phone.

  • Why customer service is such an important part of their role;
  • How to make an excellent first impression and make customers feel welcome;
  • How using customers names can help to create a good rapport, and techniques for remembering names;
  • Communication skills for success;
  • How to empathise with customers, and why handling their concerns is so important;
  • Why listening is an essential part of the customer service process, and how to do it effectively;
  • The important role they play in generating revenue for your business;
  • How to go the extra mile including making five commitments on how they will do this in your business.​


Duration:    1 day
Time:            9.30am – 4.45pm
Venue:         Delivered on or off site
Trainer:       David Stewart, Qualified WorldHost Trainer
Cost:            £95 per person, plus £23 WorldHost Workbook

(8 delegates minimum)

Discount available for 8+ delegates.


  • It costs five times more to attract a new customer than it does to keep an existing one.​
  • Also 80% of businesses believe they already deliver high quality customer service, whilst only 8% of their customers believe they actually do!
  • Excellent service can make the difference between your business surviving and thriving, and that’s where WorldHost customer service training can help!


Worldshost Customer Service Training Inverness, Scotland



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