Administering Cisco Call Manager (ACCM)

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Course duration: 2 Days


This two-day instructor led course focuses on using Cisco CallManager and other IP telephony components that are connected in LANs and WANs. Upon completion of this training course, delegates will be able to select, connect, and configure the various Cisco IP telephony devices, and perform adds, moves, and changes to these devices and users.

Target Audience

System Administrators or any person involved in the day to day running of a Cisco CallManager phone system.


No formal prerequisites exist for the ACCM course. However delegates should have a working knowledge of computer software, and Microsoft Windows operating system navigation, and the ability to understand concepts of voice and computer system operation

Course Content

Reviewing Telephony and IP Phones
Comparing Legacy and IP Telephony Technology
Cisco Architecture for Voice, Video and Integrated Data
Networking Terms and Concepts
Introducing Cisco IP Phones
Cisco IP Phone Overview
IP Phone Startup Process
Cisco CallManager Functions
Connecting End-User Devices
Connecting an IP Phone
Buttons and Hardware
Getting Help on a IP Phone
Device Information
Modifying DHCP Settings
Configuring IP Settings
Configuring VLAN Settings
Configuring TFTP Options
Configuring Ports
Call Statistics Screen
Vital Statistics
End-User Training Aids
Navigating Cisco CallManager
Multilevel Administration Access
Cisco CallManager Administration Menus
Manual IP Phone and Directory Number Configuration
Configuring IP Phone Auto registration
Adding Users and Customizing User Options
User Logon and Device Selection
Call Forward
Speed Dials
Cisco IP Phone Services Subscription
Personal Address Book and Fast Dials
Message Waiting Lamp PolicyPersonalizing Device and Web Page Locale
Configuring User Features
Core IP Phone Features
Enhanced IP Phone Features
Working with Softkey Templates
Call Park, Call Pickup, and Cisco Call Back
Barge and Privacy
Cisco IP Phone Services
Cisco CallManager Extension Mobility
Client Matter Codes and Forced Authorization Codes
Call Display Restrictions
Malicious Call Identification
Multilevel Precedence and Pre-emption
Using BAT, Remote Monitoring, and Troubleshooting
Introducing the Bulk Administration Tool
Monitoring the Cisco IP Phone Remotely
Troubleshooting the Cisco IP Phone

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