Workshops

Who is the course aimed at? All team leaders, managers and staff looking to widen their influencing skills and enhance their level of assertiveness.

Who is the course aimed at? All team leaders, managers and front line staff looking to enhance their customer service skills.

Who is the course aimed at? Anyone looking to be more effective at managing their time, rather than have their time manage them!

This course takes you through some proven strategies and frameworks to enhance your presentation skills.

Who is the course aimed at? Anyone involved in training and developing staff and colleagues.

Few people who have to minute meetings have had any formal training and just learn from experiences. This course will help you improve your skills and reduce the time it takes you to deal with changes. You will be taken through a step-by-step process of active listening and note-taking to the final production of the minutes.

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation.  The 1-day Emotional Intelligence in the Workplace workshop is aimed at managers and employees who want to be able to manage behaviours, communicate with others effectively, manage change, solve problems, and build productive relationships.

Starting out in social media, what you need to know - Which social media channels to use: Facebook, Twitter, LinkedIn, Pinterest? - Social media for community engagement - How to promote your services and events through social media - Legal considerations and risks of using social media - Manage your time spend on social media