Emotional Intelligence Training

Who is the course aimed at?

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation.  The 1-day Emotional Intelligence in the Workplace workshop is aimed at managers and employees who want to be able to manage behaviours, communicate with others effectively, manage change, solve problems, and build productive relationships.

By the end of the course delegates will be able to …

• Define Emotional Intelligence (EI)
• Describe the 4 attributes of Emotional Intelligence
• Develop their Emotional Intelligence through the application of 5 key skills
• Understand associated verbal and non-verbal communication 
• Use a range of tools and techniques to regulate and manage one’s own emotions
• Be able to explain the Social Management and Responsibility implications
• Apply conflict management strategies in order to resolve conflict positively

Topics covered 

¨     What is Emotional Intelligence

¨     Background and research into the benefits of Emotional Intelligence

¨     Developing Emotional Intelligence – how easy is it to develop? 

¨     4 attributes of Emotional Intelligence

¨     How to raise Emotional Intelligence through 5 keys skills

¨     Verbal and non-verbal communication skills

¨     Social Management and Responsibility

¨     Business practices – applying Emotional Intelligence back in the workplace

¨     Building an emotionally intelligent culture and making it work

Methods used

•  Discussion
• Practical Exercises
• Case Studies
• Skill Practice
• Syndicate Sessions

Duration: 1 day

Cost: £195 + VAT

Minimum class size:        6

Maximum class size:        12

Emotional Intelligence Training Inverness, Aberdeen, Glasgow, Edinburgh, Dunfermline and other sites throughout the UK including onsite closed company courses are available.