Business Skills & HR

The Virtual Customer Care Training Course focuses on enhancing customer care skills for business success. The course aims to help learners improve customer relationships by examining beliefs around customer care and enhancing skills. Course objectives include discussing customer needs, exploring service models, emphasizing effective communication skills, and building resilience. The course format includes discussions, individual and group exercises to facilitate learning.

The Online Negotiation Training Course equips professionals with essential skills for successful commercial negotiations. It covers contract lifecycle management, stakeholder engagement, negotiation strategies, and relationship building. Participants learn to minimize value leakage, manage disputes, and enhance mutual benefits. The course focuses on contemporary best practices to improve negotiation effectiveness in personal and professional contexts. Designed for individuals involved in commercial contracting, it emphasizes practical skills for achieving successful outcomes and reducing disputes.

This online Business Culture Training course draws leadership lessons from elite sports, teaching strategies for making clear decisions under pressure. Through case studies, participants learn to enhance team dynamics, communication, and minimize errors through teamwork. Key outcomes include understanding transferable leadership qualities, advancing personal leadership practice, and acquiring effective strategies for organizational growth. The course emphasizes human factors in creating high-performance environments and developing confidence in leadership. Duration: Half-day.

The Online Supervisory Skills for First Time Leaders Training workshop focuses on equipping participants with essential leadership skills. The course aims to guide new leaders in effective team leadership, communication, delegation, and management principles. Through interactive sessions, attendees learn practical techniques for personal development and leadership application. The workshop combines theory with real-world examples to enhance understanding and retention of the material. Topics covered include goal setting, emotional self-awareness, communication skills, team leadership, and performance management over a two-day duration.

The Online IEMA Environmental Managers Training Course aims to help managers and supervisors understand the strategic and operational implications of environmental sustainability within their organization. It enables them to contribute to improved environmental sustainability. The course, delivered by IEMA Accredited Partners Mabbett & Associates, is designed for supervisors and managers from any industry. Participants will learn to evaluate drivers for change, apply sustainability knowledge, and implement resource efficiency. Assessment is through an online multiple-choice exam.

Few people who have to minute meetings have had any formal training and just learn from experiences. This course will help you improve your skills and reduce the time it takes you to deal with changes.

Who is the course aimed at? Anyone looking to be more effective at managing their time, rather than have their time manage them!

The Online Redundancy Consultation Training workshop is designed for managers conducting consultations with employees affected by redundancy. Delivered by employment lawyers and HR professionals, the course covers essential elements of consultation meetings, common pitfalls, and agenda preparation. Participants will learn to handle challenging situations and ensure a fair process. The interactive workshop accommodates groups of 6 to 10 delegates and lasts 3.5 hours.