Supplier Relationship Management
- Importance of relationship management in supply chains.
- How procurement adds value in the supply chain.
- Structuring contracts around relationship strategy.
- Relationship management in contracts.
- Personal skills in relationship management.
Overview
This 2-day course focuses on supplier relationship management in supply chains, emphasizing the importance of procurement and contract strategies. Participants will learn about structuring contracts, using balanced scorecards, personal skills in relationship management, and managing long-term supply relationships. The course aims to develop understanding of best practices in supplier relationship management for those in contract-rich environments managing major contracts. Attendees will gain practical insights into maximizing supplier performance and ensuring the smooth operation of long-term supply contracts for goods and services.
Who should attend
Contract Managers
Course duration: 2 Days
Course running order
· The importance of relationship management in supply chains
· How procurement adds value in the supply chain
o Supply positioning and procurement targeting
o Developing contract strategies – leverage, routine and bottleneck products and sourcing strategies
o Using Product / service portfolio analysis to decide on the relationship style
· Structuring contracts around relationship strategy
o Essential contractual structures
o Day to day management structure
o HSE and Site Access rules
o Key Personnel
o Meetings and administration
o Bill approval and payment
o Dispute and conflict regimes
· Relationship management in contracts
o Using Balanced Scorecard approach to relationship management
o What are balanced scorecards?
o How are they used in major contracts?
o The 360 degree scorecard
o Incentivisation of contracts
o Setting KPI’s for continuous improvement in performance
o The learning curve
o Sharing productivity gains with suppliers
o Working together to avoid waste – value engineering, value analysis
Case study
Delegates will be asked to design a balanced scorecard for use in their business
· Personal skills in relationship management
o A skills inventory – trust motivation leadership assertiveness
o What kind of manager are you?
Delegates will be asked to complete two light touch psychometrics designed to identify their approach to managing supplier relationships. Feedback will centre on the strengths weaknesses and possible corrective approaches to developing a stringer more winning relationship management style
· Managing the relationship
o Approaches to managing Long-term supply relationships
o Process and task – the importance of a rigorous resourced process for driving successful supplier relationships
o Using tiered relationship management to improve reliability and commitment in the supply chain
Course objectives
To develop understanding of current best practice in supplier relationship management within an applied learning framework that maximise the practical. The course will explore the impact of relationship management on supplier performance its vital contribution to the smooth and efficient running of long term supply contracts for both goods and services
Who should attend?
Delegates from contract rich environments with responsibility for setting up and managing major contracts.
