*VIRTUAL* – Supply Relationship Management – 1 Day

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Online Supply Relationship Management Training


Introduction to SRM and its purpose

  • Why do we even have contractual relationships?
  • What do we want from SRM? What does a utopian relationship look like?
    • Driving for the right behaviours
    • What information can I gain on my supplier and how would it benefit me?
    • Understand the supply chain’s supply chain
    • What is the purpose of a contract exercise

Why SRM matters before contract award

  • Risk management, the common pitfalls of contracting. MoD and Chinooks case study.
  • Putting SRM into the contracting lifecycle from the very start.
  • Using SRM considerations in defining the scope of work to be done.
  • Input, output and outcome specifications and understanding how they drive your management approach.
  • Using the overall picture to understand how the behaviours of both the customer and the supplier are initiated.

Segmentation explored

  • Introducing segmentation approaches and the reasons for segmentation
  • Defining segmentation criteria.
    • Kraljic’s customer market analysis
    • Other segmentation criteria
  • How segmentation influences the way we manages and measures suppliers
  • Consider how the approaches differ between different segments of suppliers
  • Segmentation in reverse, Steele and Court’s Supplier preferencing analysis
  • Stakeholder management tactics

Benchmarking and the client of choice

  • What is a client of choice requires?
  • How do we ensure we achieve becoming a client of choice?
  • What critical success factors are necessary for creating those strategic relationships?
  • How can we benchmark our capabilities as a customer?
  • Managing self, attitudes, approach, capability and expectations across teams

Ending a relationship and managing change

  • Building trust
  • The importance of evidence, obligations, attendance of meetings, minutes, document management. Document your engagement model.
  • Sample approaches to dispute management, basics of negotiation
    • Managing a potential dispute
  • Approaches to exit
  • Closing out contracts
    • Principles of termination and expiry
    • Exit strategies and minimising acrimony
    • Requirements on customer and incumbent supplier for follow on services
    • Survival clauses
  • What do we need to do next, planning for life after the end of the contract and important questions to ask
  • What remains once the exit has occurred?

Duration: 1 Day

Cost: £275 + Vat


Virtual SRM Training Course

Online SRM Training

Virtual Supply Relationship Management Training

Supply Relationship Management Online Training

Supply Relationship Management Virtual Training

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