Online Supply Relationship Management Training
Introduction to SRM and its purpose
- Why do we even have contractual relationships?
- What do we want from SRM? What does a utopian relationship look like?
- Driving for the right behaviours
- What information can I gain on my supplier and how would it benefit me?
- Understand the supply chain’s supply chain
- What is the purpose of a contract exercise
Why SRM matters before contract award
- Risk management, the common pitfalls of contracting. MoD and Chinooks case study.
- Putting SRM into the contracting lifecycle from the very start.
- Using SRM considerations in defining the scope of work to be done.
- Input, output and outcome specifications and understanding how they drive your management approach.
- Using the overall picture to understand how the behaviours of both the customer and the supplier are initiated.
- Introducing segmentation approaches and the reasons for segmentation
- Defining segmentation criteria.
- Kraljic’s customer market analysis
- Other segmentation criteria
- How segmentation influences the way we manages and measures suppliers
- Consider how the approaches differ between different segments of suppliers
- Segmentation in reverse, Steele and Court’s Supplier preferencing analysis
- Stakeholder management tactics
Benchmarking and the client of choice
- What is a client of choice requires?
- How do we ensure we achieve becoming a client of choice?
- What critical success factors are necessary for creating those strategic relationships?
- How can we benchmark our capabilities as a customer?
- Managing self, attitudes, approach, capability and expectations across teams
Ending a relationship and managing change
- Building trust
- The importance of evidence, obligations, attendance of meetings, minutes, document management. Document your engagement model.
- Sample approaches to dispute management, basics of negotiation
- Managing a potential dispute
- Approaches to exit
- Closing out contracts
- Principles of termination and expiry
- Exit strategies and minimising acrimony
- Requirements on customer and incumbent supplier for follow on services
- Survival clauses
- What do we need to do next, planning for life after the end of the contract and important questions to ask
- What remains once the exit has occurred?
Duration: 1 Day
Cost: £275 + Vat
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