Supply Relationship Management – 1 Day
- Online Supply Relationship Management Training. Introduction to SRM and its purpose. Why SRM matters before contract award. Segmentation explored. Benchmarking and the client of choice. Ending a relationship and managing change.
Overview
This online Supply Relationship Management training course focuses on understanding the purpose and importance of SRM in contractual relationships. The course covers topics such as risk management, segmentation approaches, becoming a client of choice, and managing relationship endings effectively. Participants will learn how to drive the right behaviors, define scope of work, and manage supplier relationships for successful outcomes. The course duration is one day.
Who should attend
Procurement Managers, Contract Managers, Supplier Relationship Managers
Course Content
Introductions
Introduction to SRM and its purpose
- Why do we even have contractual relationships?
- What do we want from SRM? What does a utopian relationship look like?
- Driving for the right behaviours
- What information can I gain on my supplier and how would it benefit me?
- Understand the supply chain’s supply chain
- What is the purpose of a contract exercise
Why SRM matters before contract award
- Risk management, the common pitfalls of contracting. MoD and Chinooks case study.
- Putting SRM into the contracting lifecycle from the very start.
- Using SRM considerations in defining the scope of work to be done.
- Input, output and outcome specifications and understanding how they drive your management approach.
- Using the overall picture to understand how the behaviours of both the customer and the supplier are initiated.
Segmentation explored
- Introducing segmentation approaches and the reasons for segmentation
- Defining segmentation criteria.
- Kraljic’s customer market analysis
- Other segmentation criteria
- How segmentation influences the way we manages and measures suppliers
- Consider how the approaches differ between different segments of suppliers
- Segmentation in reverse, Steele and Court’s Supplier preferencing analysis
- Stakeholder management tactics
Benchmarking and the client of choice
- What is a client of choice requires?
- How do we ensure we achieve becoming a client of choice?
- What critical success factors are necessary for creating those strategic relationships?
- How can we benchmark our capabilities as a customer?
- Managing self, attitudes, approach, capability and expectations across teams
Ending a relationship and managing change
- Building trust
- The importance of evidence, obligations, attendance of meetings, minutes, document management. Document your engagement model.
- Sample approaches to dispute management, basics of negotiation
- Managing a potential dispute
- Approaches to exit
- Closing out contracts
- Principles of termination and expiry
- Exit strategies and minimising acrimony
- Requirements on customer and incumbent supplier for follow on services
- Survival clauses
- What do we need to do next, planning for life after the end of the contract and important questions to ask
- What remains once the exit has occurred?
Duration: 1 Day
Cost: £275 + Vat
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