Supplier Relationship Management – 2 Day
- Online SRM Training focuses on supplier relationships for successful businesses.
- Manage relations throughout the contract lifecycle.
- Identify and overcome risks collaboratively with suppliers.
- Understand how customers and suppliers influence each other.
- Achieve positive outcomes even as relationships end.
Overview
The Online SRM Training course focuses on enhancing supplier relationships for organisational success. Participants will learn about supplier management principles, best practices, value maximisation, and risk mitigation. The course covers topics such as contracting basics, supplier selection, value erosion prevention, and relationship segmentation. By the end of the 2-day course, attendees will understand the importance of supplier relationships, managing relations throughout the contract lifecycle, identifying and overcoming risks collaboratively, and driving positive outcomes in customer-supplier interactions.
Who should attend
Procurement Managers, Supply Chain Managers.
Course Content
This two-day course provides a comprehensive exploration of Supplier Relationship Management (SRM), equipping participants with the tools and insight to build more effective, value-driven supplier partnerships. Beginning with the foundations of SRM, the course examines the strategic importance of supplier relationships, stakeholder management, and trust-building. Participants will explore global best practices for becoming a customer of choice and learn how to maximise supplier contributions to strategic success. Practical sessions cover contracting essentials, minimising risk, understanding supply base dynamics, and preventing value erosion through cultural alignment. By segmenting the supply chain and applying structured relationship governance, delegates will gain the skills to drive mutual benefit, improve collaboration, and influence supplier behaviours positively throughout the contract lifecycle.
Who Should Attend
Location
Course Syllabus
Day 1
Foundation principles or SRM and the challenge of contracting
• What is Supplier Relationship Management, why is it of concern to your organization?
• What drives successful SRM? How could this support your organization?
• What could you achieve if you managed stakeholders well?
• How do you build trust and collaborative confidence with your strategic suppliers?
Session 2
Becoming a customer of choice, how customers should work with suppliers
- What is global best practice in managing suppliers?
- What is best practice for getting better engagement from our suppliers?
- How could we build better relationships with our suppliers?
- Which relationships should we focus on?
Session 3
Suppliers as a source of value, how to maximise your strategy
- What are the value outcomes that our supply chain brings to us?
- How can we be more collaborative and build a joint mentality?
- How do we access the true value of our suppliers?
- How do we make our suppliers part of our strategic success?
Session 4
The basics of contracting and minimising contract risk
- What is a contract?
- How do we minimise the risks in our contracts
- Why do contractual relationships fail?
- Have we negotiated for success or have we negotiated for failure?
Day 2
Session 5
Understanding the supply base and choosing the right supplier to work with
- How do relationships with our suppliers drive bottom line profitability?
- Using relationships to drive mutual benefit
- How do we align our supplier motivations to those of our company?
- How do we recognise when our supplier is exploiting us and when they are working with us?
Session 6
Value erosion and how our suppliers suffer from our own culture
- How do we prevent value erosion in the relationships we need?
- What are the factors that erode trust and confidence in us as a customer?
- What mutual benefits does a cultural fit bring?
- Would our suppliers prefer it if we managed them?
- What is our suppliers’ vision of a successful relationship?
Session 7
Segmenting the supply chain
- Just how important is that supplier, and who should you focus on?
- What models can you use to help you understand the relative importance of all your suppliers?
- How should you measure and how should you manage these different levels of relationship?
Session 8
Maximising supplier contributions to the organisation
- How do you measure the success of your relationships?
- What does an appropriate relationship governance matrix look like?
- What does the supplier expect to see?
