Effective Customer Care (2 days)
- Effective customer care is crucial for business success.
- Course helps learners improve skills for customer relationships.
- Focus on customer service behaviors and effective communication.
- Emphasis on listening, questioning skills, and voice improvement.
- Includes techniques for handling challenging customers and building resilience.
Overview
The Virtual Customer Care Training Course focuses on enhancing customer care skills for business success. The course aims to help learners improve customer relationships by examining beliefs around customer care and enhancing skills. Course objectives include discussing customer needs, exploring service models, emphasizing effective communication skills, and building resilience. The course format includes discussions, individual and group exercises to facilitate learning.
Who should attend
Customer Care Representatives
Course Content
Effective customer care is critical to the success of any business. Organisations thrive when they have positive customer relationships. Customer care is constantly evolving, as customers become more knowledgeable, proactive and demanding.
This Effective Customer Care two-day course will help learners to examine their thoughts and beliefs around customer care and explore ways of further improving their skills to get the most out of their customer relationships.
You can view all of our Business Skills Courseshere.
