Live Contract Management Training

09:00 – 09:15 – Introductions

09:15 – 10:00 – Introduction to Contract Management

• What is a contract and how do you read them?
  • Active terms
  • Passive terms
  • Conditions precedent
  • Conditions subsequent
• Common risks encountered in the contracting process, and understanding how terms and conditions drive the behaviours of both the customer and the supplier

10:00 – 10:20 – An overview of the end to end contracting processes

• Documenting required activities and the process from the identification of need through to contract award, post signature management, change and closing out the contract

10:20 – 10:50 – Management tactics post contract signature

• Resource (input) contracts versus results (output / outcome) contracts and how these define the appropriate management style and involvement of the customer

10:50 – 11:00 – Break

11:00 – 13:00 – Post award contract management and governance

• Moving from signature to contract implementation
  • Kick off meetings, summarizing the contract for those with a need to know
  • Developing appropriate relationship management plans
  • Communication activities across the delivery phase of the contract
• Managing contactor performance
  • Keeping records and maintaining the right evidence and building appropriate reports
  • Using SLAs and KPIs in the right way and how they can be gamed
  • Delivery and acceptance
  • Meetings and instilling the right governance frameworks cross the delivery phase of the contract
  • Finance, budgets and invoicing
• Dealing with change in the contract
• Closing out contracts
  • Principles of termination and expiry
  • Exit strategies and minimising acrimony
  • Requirements on customer and an incumbent supplier in the event of follow on services

Duration: 1/2 Day

Cost: £145 + Vat