Performance Training

Who is the course aimed at? 

This 2-day Performance Management workshop is aimed at team leaders and managers actively involved in the management and development of staff.  Performance management is a tool that enables managers to achieve goals more effectively. To be a useful tool managers must learn to use it regularly, yet most managers list ‘performance management’ as one of the most challenging aspects of their role.  This workshop focuses on providing you with the tools and techniques in order to overcome the challenges and resistance to performance management and to make performance management a positive experience for both manager and employee.

By the end of the course delegates will be able to …

• Explain what performance management is, and isn’t!
• Explain their role in performance management
• Understand the importance of effective performance management
• Describe the key stages in the performance management process
• Know how to prepare for and conduct a performance appraisal interview
• Understand how best to manage difficult issues and conversations
• Know how to give feedback that is effective
• Develop techniques to address performance gaps

Topics covered

¨     The legal implications of performance management – why it’s important to get it right

¨     Barriers to performance management

¨     The 6-step process of performance management

¨     Reviewing performance

¨     Addressing performance gaps

¨     Conducting performance appraisals

¨     Giving effective feedback

¨     Dealing with difficult conversations

¨     Developing Performance Improvement Plans

¨     Creating a high performing culture

Methods used

• Practical Exercises
• Case Studies
• Skill Practice
• Syndicate Sessions
• Discussion

Cost: £395 + VAT

Minimum class size:        6

Maximum class size:        12

Duration: 2 days

Performance training Inverness, Aberdeen, Glasgow, Edinburgh, Dunfermline and other sites throughout the UK including onsite closed company courses are available.