Lean IT Training

Businesses no longer rely on IT purely as a support tool, helping to manage their administrative functions. IT now forms the backbone on which their operations deliver value to their customers. As such it is now a critical tool and needs to be firmly aligned to the business objectives.

Lean IT looks at the concepts of IT being effective and efficient by delivering the value that customers seek and simultaneously ensure no wasteful activities are carried out by the business.

As such it is a course aimed just as much at the business end of an organisation as it is applicable to those working in an IT role. The core objective is in aligning business and IT operations but it also creating a culture that seeks perfection via a process of continuous incremental improvement

Lean Principles are concerned with:

• Increasing customer value
• Eliminating waste (work that does not add value)
• Management as a facilitator
• The involvement of all employees
• Continual improvement
• Preserving value with less work.

Many organizations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value.

By the end of the course you will:

• Be familiar with and have knowledge of the basic concepts of Lean and its core principles
• Be acquainted with the use of several Lean IT analysis tools
• Have an insight into what Lean IT can mean for an organization
• Have an understanding of the application of the Lean philosophy in an IT environment
• Be able to apply the principles of Lean IT practices under the guidance of a Lean expert.

Benefits for Individuals

• Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
• Be acquainted with the use of several Lean IT analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.
• Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
• Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
• Streamline and automate compliance processes to lessen cost and risk.

Benefits for Organizations

• Achieve operational excellence through improved agility, service quality and efficiency.
• Build a customer and value-oriented culture in which employees engage in Lean IT processes.
• Involve all employees to continually improve services and preserve value with less effort.
• Optimise IT operations and processes supporting the most business critical applications and services.
• Implement a rigorous problem solving process to achieve greater strategic and financial value.

Duration: 2 Days

Cost: £595 + VAT

Lean IT Training Inverness, Glasgow, Aberdeen, Edinburgh, Perth, Stirling, Dunfermline and other sites throughout the UK including onsite closed company courses are available.