Lean IT
- Lean IT course focuses on aligning business and IT operations for value delivery and efficiency. It targets both business and IT professionals. The course emphasizes Lean principles such as increasing customer value and continual improvement. Organizations adopt Lean IT to enhance customer satisfaction and achieve strategic value. Participants gain knowledge of Lean concepts, analysis tools, and application in an IT environment. The course equips individuals to streamline compliance processes and improve customer experience. Organizations benefit from operational excellence, a customer-centric culture, and optimized IT operations.
Overview
Lean IT Training focuses on aligning IT operations with business objectives, emphasizing efficiency and value delivery to customers. The course covers Lean Principles such as increasing customer value, eliminating waste, and continual improvement. Participants will gain knowledge of Lean concepts, analysis tools, and application in an IT environment. The training aims to help individuals apply Lean IT practices to enhance business services, while organizations can achieve operational excellence and build a customer-oriented culture.
Who should attend
Business Analysts, IT Managers
Course Content
Businesses no longer rely on IT purely as a support tool, helping to manage their administrative functions. IT now forms the backbone on which their operations deliver value to their customers. As such it is now a critical tool and needs to be firmly aligned to the business objectives.
Lean ITlooks at the concepts of IT being effective and efficient by delivering the value that customers seek and simultaneously ensure no wasteful activities are carried out by the business.
As such it is a course aimed just as much at the business end of an organisation as it is applicable to those working in an IT role. The core objective is in aligning business and IT operations but it also creating a culture that seeks perfection via a process of continuous incremental improvement
Lean Principles are concerned with:
- Increasing customer value
- Eliminating waste (work that does not add value)
- Management as a facilitator
- The involvement of all employees
- Continual improvement
- Preserving value with less work.
Many organizations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value.
By the end of the course you will:
- Be familiar with and have knowledge of the basic concepts of Lean and its core principles
- Be acquainted with the use of several Lean IT analysis tools
- Have an insight into what Lean IT can mean for an organization
- Have an understanding of the application of the Lean philosophy in an IT environment
- Be able to apply the principles of Lean IT practices under the guidance of a Lean expert.
- Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
- Be acquainted with the use of several Lean IT analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.
- Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
- Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
- Streamline and automate compliance processes to lessen cost and risk.
- Achieve operational excellence through improved agility, service quality and efficiency.
- Build a customer and value-oriented culture in which employees engage in Lean IT processes.
- Involve all employees to continually improve services and preserve value with less effort.
- Optimise IT operations and processes supporting the most business critical applications and services.
- Implement a rigorous problem solving process to achieve greater strategic and financial value.
Duration: 2 Days
Cost:£595 + VAT
Lean IT Training Inverness, Glasgow, Aberdeen, Edinburgh, Perth, Stirling, Dunfermline and other sites throughout the UK including onsite closed company courses are available.
