Effective Contract Management
- Course objective: Determine outsourcing decisions, understand risks, key skills, purchasing process, and application.
- Who should attend: Procurement staff involved in determining best value outcome and outsourcing solutions.
- Key topics: Contract strategy, design framework, legal aspects, management skills, contractor motivation, performance measurement.
- Focus on: Allocating risk, establishing relationships, contract components, legal liabilities, contract management skills.
- Outcome: Ability to make informed outsourcing decisions, manage contracts effectively, and optimize business activity.
Overview
This 2-day course focuses on contract management, covering topics such as contract strategy, designing contract frameworks, key legal aspects, contract management skills, maintaining contractor motivation, and measuring performance. The course aims to equip delegates with the ability to make informed outsourcing decisions, understand purchasing processes, and develop the necessary skills for effective procurement. It is designed for procurement staff involved in optimizing value outcomes and outsourcing business activities.
Who should attend
Procurement Staff
Course Content
Course duration: 2 Days
Course running order
Getting the contract strategy right
· Deciding how to allocate contractual and commercial risk
· When to use third party expertise
· Establishing the right relationship for the contract
Designing the contract framework
· Roles and objectives of both parties
· Understanding the components required for through life management contract structures
· Developing the terms for Design, Supply, Maintenance/ Support, Upgrade, Transfer
· Specifications and service level agreements
· Quality control procedures
Key legal aspects for effective contract management
· Liabilities
· Guarantees and warranties
· Contracting for breaches and default
· Confidentiality
· Termination clauses
· Claims and Variations
· The use of standard forms of contract
Contract Management
· Skills and attributes of an effective contract manager
· Selecting the internal team and allocating their roles
· Creating a contract performance plan
· Developing and managing the contract risk register
· Effecting successful contract start up and implementation
Maintaining the contractor’s motivation
· Contractor improvement programmes
· Controlling and monitoring budget
Measuring performance
· Keeping track of budgets
· Escalation processes
· Performance re-alignment processes
· How to develop a benchmarking system
· Benchmarking the processes within a contract
· Negotiating improvements
Course objective
To provide delegates with an ability to determine when and what should be outsourced and the risks associated with the decision. To furnish staff with a complete understanding of the purchasing process, the key skills required, and when they can be applied.
Who should attend?
All procurement staff involved in determining the best value outcome for all contracted business activity and to develop and implement the optimum solution for outsourcing the business activity.
