Course duration: 2 Days

Course running order

The importance to procurement of good internal customer relationships

Hidden costs of poor relationships
New types of relationship models in the commercial world
The importance of ‘Selling the function’

How does your procurement operation add value to the organisation?

Understanding the organisations strategies and how they develop competitive advantage
The link between corporate goals and procurement strategies
How procurement supports the achievement of the organisations corporate goals (Time of performance, reliability, cost, quality, flexibility, innovation, etc…)

Understanding and managing Purchasing’ key stakeholders

Why does it matter?
Identifying the key stakeholders
Evaluating their view of procurement
Setting goals that turn internal customers on?
Managing difficult stakeholders

Developing key performance indicators and service levels

Performances that matter to people who matter.
Negotiating achievable service levels
Developing a Purchasing results dashboard.
Targets or balanced scorecards? Pluses and minuses of each approach

Some Current best practice methods for measurement of performance

Price and cost performance
Supply base management
Supplier performance (Vendor rating)
Category management
Transaction cost measurement
Process measurement
Determining the procurement footprint

Introducing performance measurement in procurement

How to?

Course Objectives

This programme is designed to provide teams with a complete understanding of the relationship management and performance tools required to enhance and measure the contribution procurement make to the organisational objectives of best value.

It aims to enable delegates to recognise the importance and benefits of performance measurement to successful management of procurement within the organisation. Evaluate how their procurement activity adds value for the organisation. Develop key performance indicators and service levels that measure value added as perceived by significant internal stakeholders. Evaluate and manage key stakeholders. Develop a procurement performance ‘dashboard’ for their activity. Understand the importance of good relationships. Select and implement different techniques for measuring key areas of procurement performance including price and cost, supplier performance, process / transaction cost and internal service level. Implement internal service level agreements

Who should attend?

All procurement staff involved in the interface with the internal users and maintaining good relationships with suppliers and users to deliver the best value outcome.