Contract Management Development Training

Day One

Building the team
· The supplier
· The end customer
· The specifiers / engineers
· The professional purchaser
· The quality assurance function
· The project manager

Role of the Professional Purchaser
· Designing the contract
· Deciding the contract strategy
· Designing and managing competition strategies
· Supply appraisal selection and negotiation
· Contract award.

Quality assurance
· Role of the quality assurance team
· The cost of quality

Managing and measuring performance
· Monitoring and tracking performance to plans
· Tracking performance through service level agreements
· Motivating suppliers
· Managing disputes
· Managing variations
· Dealing with defaults and breaches

Day Two

Measurement of performance
· Why we need to measure – key concepts, efficiency, effectiveness and value for money.
· Strategic v tactical measures
· Relationships – measuring the quality of long term relationships
· Vendor Rating – vendor rating systems

Total cost of ownership procurement
· What is total cost of ownership procurement?
· Why is it important to buy on a total cost of ownership basis?
· Using performance specifications to increase our options
· Designing tender documents to ensure we identify the total cost of ownership
· The elements of total cost
· Including for all operating costs
· Differing approaches to maintenance
· First line
· Second line
· Third line
· What about technical support and consultation support

Day Three

Evaluating competing options for our capital.
· Cash flow forecasts
· Discounted cash flows
· Net present values
· Internal rates of return

Day Four

Managing Contracts
· Selecting the right contract form

Capital Goods
· Services
· Spares
· Software
· Maintenance services
· Consulting Services

Contract management tools
· Project planning tools
· Gannt and PERT charts

Setting up the contract management regime
· Our team – who does what?
· Their team – who does what
· Points of contact
· Management tools
· Agreeing a timetable and plan
· Agreeing a reporting process
· Managing disputes – what approach should we take?

Deciding on a relationship style
· Partnering styles
· Distant arms length approaches

Visits
· Use of visits – advantages, disadvantages
· Who should we meet?
· What should we look for?
· What should we ask about?

Use of inspection
· A third party or ours?
· How do we manage third party inspectors?

Handling
· Disputes
· Variations
· Amendments

Day Five

Setting up the relationship
· The business Context.
· The importance of relationship management in long term contracting
· Supply positioning and procurement targeting
· Developing contract strategies – leverage, routine and bottleneck products and sourcing strategies
· Using Product / service portfolio analysis to decide on the relationship style
· Analytical tools for assessing internally and externally imposed supply risk

Managing the competition
· Deciding on your competition strategy
· Sealed Bids
· Open competition
· E-Auctions
· Pre-qualification tenders and calls for Expression of interest
· Vendor short-listing, absolute and relative criteria for short listing and bid lists
· Bid evaluation; setting and using weighted criteria
· Financial appraisal – using and understanding financial data

The structure the contract
· Using Memorandum of understanding
· Aims of both parties
· Terms and conditions
· Specifications
· Service levels
· Other duties
· Information appendices

Managing the relationship
· Contemporary approaches to managing long-term supply relationships
· Using tiered relationship management to improve reliability and commitment in the supply chain
· Mitigating risk in the supply chain through structured relationship management

Course Objective

To deliver a full and rounded overview of current best practice in all aspects of contract management.

Who should attend?

Delegates seeking an in-depth development course
in the latest tools and techniques of contract management

Course duration: 5 days

Contract Management Development Training Inverness, Aberdeen, Glasgow, Edinburgh, Dunfermline and other sites throughout the UK including onsite closed company courses are available.

Contract Management Development Training in Ghana, Nigeria and Qatar is also available.