01463 227580
Online Management Training
Overview
This course looks at what it takes to lead and manage an effective team and how you can get the best out of the people in it by understanding the role of leader and manager, both personally and from the point of view of the team.
At the end of the workshop attendees will be asked to summarise their learning; what they will apply on returning to the workplace, and will leave with an action plan identifying key changes to make and skills to practice, to build self-confidence and improve their management and interpersonal techniques.
Course Contents
Styles of management
Autocratic vs Democratic – when to use different styles
Leadership as a Manager
What does a leader look like? – Benchmark against key qualities
Leading people – when to lead and when to manage?
Developing and Motivating Your Team
Determining the ‘Why’ for their staff
What Motivates? – everyone is motivated by different things.
Being Consistently Different -staff members need to be treated differently.
Communication Skills
Verbal, Vocal & Visual Communication
Questioning & listening skills
Assertive vs passive vs aggressive
Giving & Receiving Feedback
Constructive feedback
Positive & negative feedback
Models for giving feedback
Receiving feedback
Planning & Prioritising
Prioritising your own and others work
Delegating Tasks
Duration: 1/2 Day
Cost: £325
