COVID-19 Updates from Synergie

Latest Update 6th April 2020

At this time of uncertainly with COVID-19 we have made the decision to postpone all face to face courses in April as our clients and trainer’s safety are our key priority.

We appreciate for many, training will be the last thing on their minds but for anyone who is still looking to carry out training while working from home* we are currently transferring a wide range of our offerings to live virtual training courses. These will be delivered via live trainers over platforms such as Zoom and Microsoft Teams and will provide as much interaction as possible. All our virtual courses can be delivered as closed company events.

* A furloughed employee can take part in volunteer work or training, as long as it does not provide services to or generate revenue for, or on behalf of your organisation.

We will also be providing e-learning which we are adding to daily –

We would like to take this opportunity to thank you for your continued support and please stay safe.

Update 17th March 2020

We would like to reassure all our customers that we are closely monitoring the COVID-19 outbreak, and as a team we are working diligently and sensibly in line with the Government’s official advice.

For now training and courses are conducted as usual and any cancellation and/or changes will be communicated directly to the involved parties.

The health and safety of all our staff, customers and learners is our upmost priority at this time. We are therefore working to minimise the risk of COVID-19 and have put robust contingency measures in place, which we will regularly review – the principal aim is safety and to ensure service continuity.

To facilitate this, we are working proactively to ensure our staff are protected. Many are now working remotely from home; we’ve also suspended International travel and provided extra support for those who remain in the office with increased hygiene and sanitisation facilities.

We also need to be mindful that as the days, weeks develop and the virus becomes more serious, we might all be impacted by forced school and business closures too with employees advised to self-isolate. This would have a significant effect on many of our planned courses, so it’s important we all follow the guidance provided by NHS and put in contingency plans and procedures now to limit the spread of infection.

In accordance with our regulatory requirements, we recommend the following contingency arrangements:

  • Internal quality assurance monitoring. With immediate effect, refrain from any unnecessary travel to areas that have been directly affected by the virus in order to conduct internal quality assurance monitoring activities. Instead, we would recommend that any monitoring activities are conducted remotely and documented. Please refer to the FCO travel advice website
  • Special considerations. To support learners, Synergie Training Ltd may need to apply for special considerations. For example, if venues are forced to close while a Synergie Training Ltd course was taking place, we will be able to grant special considerations for the assessment so that the remainder of the course can take place at a later date – or there may be a need to delay an assessment from taking place. A special consideration can also be submitted if a learner is unable to complete their qualification re-take within the designated timescale, allowing the possibility of an extension

Flexible Training

We also very much appreciate that the current unknown situation brings business uncertainty, in terms of loss of income and for how long. Therefore, in order to support our customers as much as possible during this worrying time, we are currently working on new online training options if venues not available. Hopefully this will allow Synergie Training Ltd to continue to deliver and offer our range of courses in a flexible way and meet employer needs whilst maintaining the high standards expected.  More information on this will be available one a new system is on place and we are working hard on getting this set-up.

However, for accreditation courses a date for the practical aspects of the qualification must be arranged when possible. In order to pass the qualification, learners must achieve all assessment criteria and therefore, the practical aspect must be taught and assessed practically. Due to safeguarding and resources concerns, it is not permissible to video the practical assessment aspects, these must be delivered and assessed face to face when it is possible.


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