Supervisory Skills Training– 2 Days (or 2 x 1 days)

Often individuals move on to more challenging supervisory or management roles and we all recognise the importance of skills development in managing and motivating people.  Often operational pressures coupled with scheduling and budgetary constraints mean that several months or years may pass before supervisors/managers receive focused training.  This modular workshop aims to plug that gap by providing a productive, stimulating, positive and empowering experience for every manager and/or supervisor who attends. 

Beginning with a self-assessment tool, delegates participate in management training exercises that pinpoint their strengths and bring to light opportunities for improvement. Interactive training activities take them through the paces of motivation, delegation, communication, performance management, conflict management and leadership.

Your supervisors/managers will:

• Understand the key role they have in encouraging and developing staff
• Explore and understand the link between motivation and behaviour through the Strength Deployment Inventory (SDI®)
• Gain a deeper understanding of their roles and responsibilities
• Identify the need for performance management and explore best practices to suit their own team
• Explore how to utilise and adapt their own personal management/leadership style in order to manage their team and customers more effectively
• Determine the best communication and conflict management strategies in order to get results
• Identify the need for delegation and learn the steps for delegation success
• Be provided with a range of practical resources and checklists to enhance their management and supervisory skills

Learning Methods:

• We will address the actual issues you face through exercises, discussion and the completion of a Personal Development Plan during the course of the Workshop.
• The Strength Deployment Inventory (SDI®) psychometric resource will be used throughout the Workshop and will underpin all modules.

Benefits to Your Business

The result will be more confident managers, performing better for your business

 Range of Modules:

Defining Your Role as a Supervisor/Manager and Preferred Management/Leadership Styles

 Their responsibilities and expectations – ‘what I expect and what’s expected of me’
 Key time wasters and stressors
 Personal drivers
 Understand the link between Motivational Value System (MVS) and management style
 Match their management style to their employees’/team developmental needs
 How to manage team and customers more effectively
 Planning and prioritising techniques

Performance Management

 Identify the need for Performance Management and its importance to business success
 Identify how best to manage teams and develop individuals
 Explore a range of performance management tools and discuss best practices
 Use of appraisals, 360° degree, 1-2-1, team reviews
 Performance Management checklist for managers and supervisors

Effective Communication

 Barriers to effective communication
 Determine the best communication strategies
 Plan and conduct effective meetings

Motivational Strategies

 Causes of dissatisfaction in individuals and team
 Uncover employees’ motivators and capitalize on them

Conflict Management

 Causes of conflict in self, individuals, team and with customers
 Identify conflict management strategies  
 Dealing with difficult people

Delegation for Development

 Benefits and pitfalls of delegating
 Learn the steps for delegation success
 Delegation flowchart and checklist
Problem Solving and Decision Making
 Problem Solving and Decision Making model