Managing Conflict in the Workplace
- Course aimed at managers, team leaders, employees for productive conflict resolution.
- Learn to manage conflict effectively at work.
- Understand stages of conflict, keys to successful conflict management.
- Topics include costs of conflict, causes, stages, resolution strategies.
- Methods used: Practical exercises, case studies, skill practice, discussion.
Overview
Conflict Training is designed for managers, team leaders, and employees seeking to effectively manage and resolve workplace conflicts. The course covers understanding conflict dynamics, conflict management importance, identifying conflict triggers, stages of conflict, and keys to successful conflict resolution. Through practical exercises, case studies, and discussions, participants will learn to recognize and manage conflict productively. Topics include costs of conflict, conflict triggers, conflict stages, and turning conflict into collaboration. The course is a one-day program offered at various locations in the UK.
Who should attend
Managers, Team Leaders, Employees
Course Content
Conflict Training
Who is the course aimed at?
We know that conflict is a natural dynamic that happens whenever people are interacting with one another on a regular basis. Yet most of us never learn how to effectively manage and resolve conflict. In fact, most people try to avoid it at all costs. This workshop is aimed at managers, team leaders and employees who want to identify, manage and resolve conflict more productively at work.
By the end of the course delegates will be able to …
- Describe the difference between conflict and opposition
- Understand the importance of effective conflict management
- Identify why people go into conflict
- Understand their own approach to conflict
- Identify conflict in others as well as themselves
- Describe the stages of conflict
- Understand the 5 keys towards successful conflict management
- Understand how best to manage conflict conversations in order to achieve resolution
- Apply easy-to-use skills in order to manage conflict more productively
Topics covered
¨ Costs of conflict
¨ Conflict versus opposition
¨ Causes of conflict – conflict triggers
¨ Recognising the warning signs – identifying conflict
¨ Stages of conflict
¨ Keys to managing conflict
¨ Guiding conflict conversations towards resolution
¨ Responding and dealing with difficult people
¨ Future conflict management
¨ Turning conflict into collaboration
Methods used
- Practical Exercises
- Case Studies
- Skill Practice
- Syndicate Sessions
- Discussion
Cost: £195 + VAT
Minimum class size: 6
Maximum class size: 12
Duration:1 Day
Conflict Training Inverness, Aberdeen, Glasgow, Edinburgh, Dunfermline and other sites throughout the UK including onsite closed company courses are available.
