Interviewing Skills for Interviewers and Managers

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Interviewing Training

Who is the course aimed at?

The 2-day Interviewing Skills Workshop is aimed at employees who are required to conduct interviews for recruitment, selection and performance management.  The workshop focuses on providing the knowledge, skills and techniques required to conduct successful interviews and also includes practical experience of conducting interviews.

By the end of the course delegates will be able to …

  • Identify the different types of interviews
  • Describe and understand what is required from recruitment, selection and performance management interview panels before, during and after the interview 
  • Use a range of interviewing skills and techniques with particular emphasis on questioning, listening and non-verbal communications
  • Use the appropriate interviewing styles
  • Make decisions based on objective evidence

Topics covered

¨     Policies, procedures and the Law relating to interviewing

¨     Interview types

¨     The role of the interview panel and/or interviewer

¨     The role of the chairperson

¨     The interview process

¨     Limitations of interviewing and how to overcome them

¨     Preparing for the interview

¨     Interviewing skills and questioning techniques

¨     Active listening during the interview

¨     Testing for evidence

¨     Keeping a record

¨     Interview assessment – choosing the right person

¨     Dealing with difficult situations 

Methods used

  • Practical Exercises
  • Case Studies
  • Skill Practice
  • Syndicate Sessions
  • Discussion

Duration: 2 days

Cost: £395 + VAT

Minimum class size:       5

Maximum class size:        10

Interviewing training Inverness, Aberdeen, Glasgow, Edinburgh, Dunfermline and other sites throughout the UK including onsite closed company courses are available.

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