Cisco Unified Communications Manager Implementation v8 (CUCMI V.8)

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Duration: 5 Days

Who should attend

Administrators, support personnel or anyone who or needs an understanding of the Cisco Unified Presence implementation e.g. Channel Partner / Reseller, Customer, Employees.


A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communication Manager.

Course Objectives

The Workshop will provide the skills and knowledge necessary for initial Cisco Unified Communication Manager configuration as well as day-to-day administration and management tasks.

Course Content

This Workshop focuses on configuration, administration and basic troubleshooting of Cisco Unified Communication Manager version 8 in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Communication Manager. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them.

Detailed Course Outline

  • IP Telephony overview.
  • Cisco Unified Communications architecture.
  • IP Telephony call flows.
  • Design considerations.
  • Cisco Unified Communication Manager features.
  • Running Cisco Unified Communication Manager in VMWare.
  • Adding IP phones in Cisco Unified Communication Manager using the Auto-registration process.
  • Manually adding IP phones in Cisco Unified Communication Manager.
  • Integrating the Apple iPhone, Nokia and Blackberry phones with Cisco Unified Communication Manager.
  • Using the Bulk Administration Tool (BAT) to add IP phones in Cisco Unified Communication Manager.
  • IP phone user interfaces.
  • IP phone hardening.
  • Configuring IP phone softkeys and button templates.
  • Loading IP phone firmware from a peer IP phone.
  • Cisco Unified Communication Manager system and enterprise parameters.
  • End user configuration.
  • Integrating Cisco Unified Communication Manager with a corporate user directory (LDAP integration and filtering).
  • Configuring user telephony features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.
  • Extension Mobility.
  • Extension Mobility Cross-Cluster.
  • Hunt Pilot, Hunt Lists and Line Groups (call coverage).
  • Call routing in Cisco Unified Communication Manager.
  • Dial plan considerations (including overlapping number schemes).
  • Time of Day routing.
  • Call forwarding..
  • Busy Lamp Field and Native presence.
  • Forced authorization codes and client matter codes.
  • Number normalization and digit translation.
  • Media resources – conferencing, Music on Hold, Transcoding.
  • Service Advertisement Framework and Call Control Discovery
  • Codec preferences.
  • Call Admission Control (CAC).
  • Class of Service (Partitions and Calling Search Spaces).
  • MGCP Gateways.
  • H.323 Gateways.
  • SIP Trunks.
  • Multi-site deployments and inter-cluster configuration.
  • Disaster Recovery System.
  • Monitoring and Troubleshooting.
  • Quality Reporting Tool.
  • CDR Analysis and Reporting Tool (CAR).
  • Using the Dialed Number Analyser tool to verify correct configuration for call routing.
  • Real Time Monitoring Tool.
  • Using Analysis Manager for managing system trace files and searching call records.

 Cost: £1895 + VAT

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