Frontline Management Solutions (WorldHost) Training
Originally developed in Canada, WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success and was used to train staff and volunteers for the London Olympics.
When you promote staff into supervisor positions, you need to be confident that they can manage their team to deliver excellent service.
One day, they’re ‘one of the team’ – the next, they’re supervising it! This requires a whole new range of skills, and making the transition isn’t always easy.
‘Frontline Management Solutions’ will help develop your staff into efficient and respected supervisors and managers. It covers all the most important areas they’ll need to cope with, from building teams to training, and uses exercises, case studies, practical examples and clear guidelines to give them the skills they need to achieve the best results.
WHO SHOULD ATTEND
If you are a supervisor or manager and want to create a high performing team, this course is perfect for you!
This one-day programme will show your managers and supervisors:
- How to create high performing teams and coach them;
- How to empower their teams to deliver excellent customer service;
- Recruitment and induction techniques;
- Steps to becoming empowered as a manager;
- How to manage change and productivity while still focusing on the customer;
- The importance of training;
- How to use all of the above to create winning business strategies.
Duration: 1 day
Time: 9.30am – 4.45pm
Venue: Delivered on or off site
Trainer: David Stewart, Qualified WorldHost Trainer
Cost: £110 per person, plus £28 WorldHost Workbook per person
(8 delegates minimum)
Discount available for 8+ delegates.
DID YOU KNOW!
- It costs five times more to attract a new customer than it does to keep an existing one.
- Also 80% of businesses believe they already deliver high quality customer service, whilst only 8% of their customers believe they actually do!
- Excellent service can make the difference between your business surviving and thriving, and that’s where WorldHost customer service training can help!
Worldhost Frontline Management Solutions Training Inverness, Highands, Scotland