Excellent Customer Service

Course Duration: 1/2 Day

Cost: £75 + VAT

Excellent Customer Service


1. What is Excellent Customer Service

2. What are the benefits to excellent service to a) the customer b) the company

3. What is “upselling” and what part does it play

4.  The Negative Response

5.  What is preventing companies from delivering excellent service

6. What is a difficult customer and how to deal with them

7. Language and Body Language – how to read, how to use

8.  Why measure/monitor customer service levels

9. How do you plan and implement improvement

10. What about other media – internet, email, letter, phone

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