Emotional Intelligence at Work
Course Duration: 1 Day
Intended For:
Emotional intelligence, also referred to as EI or EQ (emotional quotient), is one of the most important ideas to hit the business world in recent years. It is based on the notion that the ability of individuals to understand their own emotions, and those of the people they work with, is the key to better business performance. Therefore, this session is relevant to everyone that interacts with others at work.
This session sets out to provide participants with the fundamental knowledge required to develop their awareness of EI and in doing so help them to perform more effectively and is based on the 5 domains of Emotional Intelligence:
It is important to emphasise that this session is interactive and although some elements of the session may come across as ‘dry’, the content is delivered in such a way that participants are constantly involved and active.
OBJECTIVES:
At the end of this session, participants will be able to:
Be aware of emotions and the impact they have on their performance
Recognise and understand emotions in others and how to adapt their behaviour to suit
Regulate their emotions and so enhance performance
Handle and inspire emotion in others
What is Emotional Intelligence? - A set up to the session, which explains what EI is and it’s role in improving performance in the workplace.
Self-Awareness - Understanding how self-aware participants currently are, reviewing the value of self-awareness and providing an opportunity to develop this.
Self-Management - Appreciating that we manage ourselves based on our values, attitudes and beliefs. Looking at methods of improving self-management and overcoming negative ‘self-talk’.
Self-Motivation - A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
Empathy - Helping participants appreciate the need for empathy and providing the methods for doing it.
Handling Relationships - Bringing the previous skills together to become ‘socially intelligent’. Looking at real life situations and how emotional intelligence plays a part. Finally reviewing ways of further improving relationships using emotional intelligence.
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