Conflict Handling
Course Duration: 1 Day
This session is effective for all that deal with conflict, which really means everyone.
This session will provide participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
Course Objectives
At the end of this session your participants will be able to:
• Define conflict and how to identify it
• Explain positions and interests and why conflict is so hard to resolve
• Identify the stages of conflict and the five methods of dealing with it
• Follow set approaches to handling conflict
Conflict is an inevitable part of daily life. Whether we are part of the conflict or merely an observer, its effects can have a heavy impact. Learning to manage conflict is a positive skill, which empowers and creates confidence. It can also improve relationships, save money and ultimately increase productivity. There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.
Course Contents
What is conflict?
- Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.
How to spot conflict
- Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.
Why conflict can be difficult to resolve
- A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.
Positions and Interests
- A further exploration of how people focus on positions when working on interests. (Supported by an excellent training game).
The stages of conflict
- Plotting the typical path that a conflict follows and relating this to participant’s own experience.
The five methods of managing conflict
- Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.
Resolving conflicts you are involved in:
• Skills required - Identifying and discussing the key skills.
• Conflict resolution model - Following a set method of resolution.
• Personal conflict situation - Applying skills to a personal situation.
• Negative responses - Coping with typical responses.
• Practice - A chance to demonstrate and practice in a safe environment
• Resolving conflict between others - How to manage the process of helping others resolve conflicts without becoming embroiled.
« Please view our course schedule for information on upcoming courses.
