Assertiveness and Self- Confidence Development
Course Duration: 1 Day
Level Introductory
Course Outline
• Assess your own level of assertiveness
• Understand the difference between passive, aggressive and assertive behaviour
• Be able to recognise and interpret body language and improve your communication with colleagues
• Practise techniques for dealing with criticism and aggression
• Develop an action plan to improve your level of assertiveness
Learning Objectives
At the end of the programme delegates will be able to:
• Assess their level of assertiveness
• List behaviours that hinder and help effective interactions with people
• Understand their difficulties in dealing with people at different levels and in different situations
• Practice assertiveness skills and techniques
• Refer to a realistic plan of action to increase their level of assertiveness
Contents
• The difference between passive, aggressive and assertive behaviour, and ways of responding
• Individual exercise to identify level of assertiveness
• An introduction to assertiveness techniques
• The importance of confidence and self-esteem in our relationships with others
• Body language - assessing our own and recognising signals from other people
• Practical exercises using techniques for dealing with criticism and aggression
• Practising assertiveness - role plays
• Personal action planning - identifying behaviours which hinder and help our interactions with other people
• Positive feedback exercise
Audience
Suitable for anyone who wishes to improve their ability to assert themselves in their workplace
« Please view our course schedule for information on upcoming courses.
