ITIL™ Revision Day
Course Duration: 1 Day
Cost: £215 + Vat
What are the course objectives?
To consider the business, management, technical, organisational and operational issues associated with each Service Support and Service Delivery process and plan ‘best practice’ improvement strategies.
Who should attend?
Managers, consultants, IT suppliers and experienced development, support and operations practitioners, whose contributions impact upon the quality of the IT Services delivered to Customers
Staff who are implementing a Service Management function which will operate within the ISO20000, ISO9000/2000, BS7799 standards, or the BQF/EFQM Business Excellence Model
Staff who require the internationally recognised Manager’s Certificate in IT Service Management and already hold the Foundation Certificate in IT Service Management
What are the pre-requisites?
Ideally, you should have at least 5 years relevant IT experience. If you intend to sit the exam, you must hold the ITIL Foundation certificate in IT Service Management. Holders of the Foundation Certificate in ITSM gained before August 2001 will need to update their knowledge to version 2 of ITIL best practice, before attending this course.
What is provided?
· Comprehensive course materials
· Example questions
· Lunch and refreshments
· Exam revision materials
Course Contents
The revision day is scheduled close to the examination and held to give you some final preparation and revision assistance, based upon the actual examination case study.
The day covers:
· Examination guidance and techniques
· Question analysis and answer structuring
· Key revision points
· Familiarity with the examination case-study
· A final opportunity to seek clarification and understanding
« Please view our course schedule for information on upcoming courses.
