ITIL Change Practitioner
Course Duration: 3 Days
Cost - £995 + Vat
THE ISEB SPECIALIST CERTIFICATE:
CHANGE MANAGEMENT
The Specialist Certificate in Change Management provides candidates with an understanding of the principles of, and practical experience,of using industry best practice involved in the prioritising and assessing of changes, authorising changes, managing the building, testing and implementation of changes, reviewing changes and the planning and implementation of the change process.
Target Group
This course is aimed at those working or preparing to work in a Change Management role and/or within a Change Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.
This course is aimed at:
Individuals who require a working knowledge of the industry best practice used in Change Management and how it may be used to enhance the quality of ITSM within an organisation.
IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Change Management within an ongoing Service Improvement Programme (SIP).
Learning Objectives
Holders of the ISEB Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:
Explain the goals and objectives of Change Management
Understand and explain processes and roles of Change Management
Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to Change Management
Develop and improve the customer and business focus of Change Management
Prioritise and assess the impact of proposed changes
Assess and manage the risk, benefit and cost of proposed changes
Manage the authorisation process
Manage changes through their lifecycle
Define and agree change models and standard changes
Produce and manage forward schedules of change
Co-ordinate, schedule, target and focus resources on managing changes, based on priorities
Oversee and manage the building, testing and implementation of authorised changes
Be aware of the support tools and techniques available for the implementation and support of Change Management, where possible identifying and instigating improvements
Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
Produce Change Management reports for dissemination and interpret and use their contents
Understand the interdependencies between Change Management and other IT areas and processes
Assist with the planning and implementation of Change Management
Specialist Qualifications for Service Management Professionals
The Specialist Qualifications are ideal for those individuals wishing to progress their career in IT Service Management. They provide you with working knowledge of the industry best practice for your specific job role and how you can use this knowledge to enhance the service management processes and practices within your organisation whilst progressing your own career.
The benefits for you
Job specific, industry relevant certification that supports career development
Recognition for specialist skill and knowledge
Follow on from ITIL Foundation and bridge to Intermediate
Mapped directly to SFIA and SFIAplus - highly relevant to an individual’s career path
Internationally recognised
1.5 credits towards your ITIL Expert Award
Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. It is recommended that candidates have a minimum of two years experience in IT Service Management
What is provided?
Comprehensive course materials We provide a full copy of all the course slides with room to make your own notes, there is also a full copy of the ITIL v3 Glossary and acronyms list and many course handouts.
Example Questions To get you plenty of exam practice we have accredited sample papers which will be covered in exam conditions and during the course there are actual exam sample questions at the end of each section.
Lunch and Refreshments We recognise that to get the best out of our delegates we need to make sure we give you brain food and refreshments; these are available throughout the day.
Follow up Guidance We are certain that following the course you will have many questions and our tutors and sales team are available to discuss where to go next or even how to get started with putting what you have learnt on the course onto practice.
Examination
25 multiple choice, scenario-based questions over 90 minutes. Pass mark is 16/25 or 64%.
Why should I undertake ITIL training?
Helps you to do your job more effectively
Get an industry recognised professional qualification
What is the benefit of ITIL training in my organisation?
ITIL delivers four main areas of savings potential:
Cost savings money currently being spent can be reduced.
Cost avoidance money allocated for spending can be saved.
Higher IT productivity increased productivity and reduced costs.
Increased Business productivity resulting from higher quality IT services.
In the current economic climate every organisation has to make their budget stretch further and ITIL provides a clear set of processes that can deliver savings in the following areas:
Vendor management savings through effective supplier management
Resource management savings through first time fixes and less rework
Asset management savings through effective licence management
End-user productivity increases through reduced downtime
Increased resource efficiencies through efficient process management
« Please view our course schedule for information on upcoming courses.
