ITIL™ Capacity Practitioner
Course Duration: 3 Days
Cost: £995 + Vat
Who should attend?
The course is designed for those already working in Capacity Management, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.
The course is intended to promote ITIL ‘Best Practice’ in Capacity Management, and allows the course attendees the opportunity to explore all aspects of Capacity Management in detail, through a series of lectures and interactive exercises.
Prerequisites
Attendees must have already passed the ITIL Foundation certificate in IT Service Management, and should ideally have at least one years experience working in Capacity Management.
Examination
The course concludes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the ‘Martco’ Case Study and a set of discipline specific appendices.
Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.
What are the course objectives?
By the end of the course delegates will be able to demonstrate:
· The ability to plan for the implementation of Capacity Management
· How to define, implement and manage the following activities: collect, store and analyse capacity and performance data, produce and interpret performance and capacity reports, monitor and optimise the use of IT resources
· How to explain and use techniques for ensuring that IT capacity is aligned to current and future business requirements
· An awareness of the support tools and techniques available for the implementation of Capacity Management and be able to indicate how improvements can be made
· How to analyse capacity related incidents, problems and statistics to determine trends, identify weak areas and propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible problems associated with performance and capacity
· How to prepare and distribute Capacity Management reports and plans throughout the organisation.
· The ability to assess and determine the impact of new technology on the infrastructure and services
· How to co-ordinate, schedule, target and focus capacity management resources
· An understanding of the key interdependencies
« Please view our course schedule for information on upcoming courses.
